Frequently Asked Questions
Everything you need to know about your iSmash experience.
What kind of warranty do you offer on repairs?
We provide a comprehensive 12-month warranty on all screen replacements and internal component repairs, covering both parts and labor against manufacturing defects.
How long does a typical smartphone screen repair take?
Most smartphone screen repairs are completed within 30 to 60 minutes. You can book an appointment online or walk into any of our service centers for a same-day fix.
Do you use original manufacturer parts?
We use high-quality, certified components that meet or exceed original equipment manufacturer standards to ensure your device functions perfectly and maintains its aesthetic.
What is your return policy for refurbished devices?
All refurbished electronics purchased from iSmash come with a 14-day money-back guarantee and a 12-month technical warranty for your peace of mind.
Do I need to back up my data before a repair?
While we take every precaution to protect your data, we highly recommend performing a full backup of your device to iCloud or a computer before bringing it in for service.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for both online and in-store transactions.