Returns & Exchanges

At iSmash, we stand behind the quality of our tech products and repairs with a comprehensive 30-day return policy. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure your device is replaced or refunded promptly.

Return Process

• 1.
  Initiate Your Request

  Log into your iSmash account and select your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Device

  Back up your data, remove all personal accounts/passwords, and securely pack the item in its original packaging with all included accessories.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Our technicians will inspect the hardware for diagnostic verification, and once approved, your refund or exchange will be processed within 3-5 business days.